ENERGY AND UTILITIES
Give your ratepayers a modern self-service experience that reduces call center volume and increases participation in energy efficiency programs.

Every strong product starts with a deep understanding of the market, the users, and the problem worth solving. We invest focused effort in researching your domain, competitive landscape, and business objectives before a single line of code is written.
THE BLOG
CHECK OUT SOME OF THE MOST COMMON QUESTIONS


Talfu technology is committed to empowering people of determination by providing assistive technologies and integrations through an exclusive partnership with the AccessAbilities Expo, One of the largest exhibitions dedicated to empowering people with special needs in the world!
Talfu Technology
Technology Partner of The AccessAbilities Expo
When customers can check balances, view outage status, and set up payment plans online, call volume drops. Most utilities see a 30-40% reduction in routine calls after launch.
CORE CAPABILITIES
Let's check what features we can integrate into your custom solution. Didn't find them on our list? Contact us personally, and we will offer you a custom set of features for your application development project.
Hourly, daily, and monthly usage charts with cost overlays help customers understand their consumption patterns and find savings opportunities.
Credit card, ACH, and digital wallet payment options with paperless billing, payment reminders, and flexible auto-pay scheduling.
A real-time outage map shows affected areas, estimated restoration times, and crew status. Push notifications update customers as the situation evolves.
Present eligible programs (budget billing, balanced payment, rebates, DR) with personalized savings estimates and one-click enrollment.
Disaggregation algorithms and home energy audits identify high-usage appliances and recommend upgrades with estimated payback periods.
Web, iOS, Android, and SMS channels ensure customers can interact with your utility from whatever device they prefer.
Reduction in call center volume
Increase in program enrollment
Average customer satisfaction score
Connect the portal to your CIS, outage, and program management systems.
Account and payment data.